Case Study
The Client
The client is a leading Indian telehealth company specializing in delivering digital healthcare solutions through a user-friendly mobile application. Their telehealth platform aims to enhance access to medical services and improve patient care.
Technology Stack
- Node JS
- React
Situation
Our client aimed to enhance the delivery of healthcare services by making them more streamlined, accessible, and user-friendly. Previously, patients had to navigate multiple platforms for consultations, appointments, and managing claims, leading to a fragmented experience. The administrative team also struggled with managing various systems, which resulted in inefficiencies and errors.
The Key Requirements Were To
Design and develop a comprehensive telemedicine platform that seamlessly integrates with the existing system, incorporating a variety of features to enhance user engagement and streamline healthcare services.
Develop a robust admin portal to efficiently manage patient services, prescriptions, and other administrative tasks.
Create the employee portal with features like member manager, claims management, network hospital dashboard, and endorsement management.
We Incorporated Various Features Such As
- Video Consultation
- Appointment Scheduling System
- Health Goal Tracking
- Cashless Dental Service Booking
- Digital Wallet
- Claims Processing Interface
Admin Portal
- Appointment Booking Forms
- Orders Dashboard
- QC Dashboard
- Partners Listing Dashboard
Employee Portal
- Member Manager
- Claims Management
- Network Hospital Dashboard
- Endorsement Feature
The Impact
The comprehensive development of the new telehealth platform by Mentestack Software significantly elevated the user experience. The integration of features such as video calling, and digital wallets greatly increased user engagement and satisfaction. The robust admin and employee portals were designed to streamline operational efficiency, enhancing the management of patient services and claims. The seamless appointment scheduling and health goal tracking features improved healthcare access and reduced wait times. Overall, these advancements not only enhanced the platform’s resilience and performance but also positioned our client as a more attractive and efficient solution for users, healthcare providers, and employers.
